Frequently Asked Questions
Everything you need to know about shopping at the Rochester Red Wings Official Store.
How long will it take for my Red Wings gear to ship?
Standard orders are typically processed within 2-3 business days. Shipping times vary by location, but most domestic orders arrive within 5-7 business days via USPS or UPS.
Can I return or exchange an item if it doesn't fit?
Yes, we accept returns and exchanges on unworn, unwashed merchandise with original tags within 30 days of purchase. Please note that custom-lettered jerseys and final sale items are non-returnable.
Are the jerseys sold online the same as the ones worn on the field?
We offer both Authentic jerseys, which match the specifications of the on-field uniforms worn at Innovative Field, and Replica jerseys, which provide a similar look at a more accessible price point.
Do you offer international shipping for fans outside the US?
Currently, we ship to the United States and Canada. For other international inquiries, please contact our customer service team to discuss available shipping rates and options.
How do I know what size to order?
Each product page includes a detailed size chart. Since brand sizing can vary between New Era, 47 Brand, and Nike, we recommend measuring a garment you already own and comparing it to our listed dimensions.
Can I pick up my online order at Innovative Field?
Yes! During checkout, select the 'In-Store Pickup' option. You will receive an email notification as soon as your order is ready for collection at the Red Wings Team Store.