Returns & Exchanges Policy

The Rochester Red Wings Official Store is committed to your satisfaction; if you are not completely happy with your purchase, you may return or exchange unworn, unwashed merchandise within 30 days of delivery. Please note that custom jerseys and clearance items are final sale and cannot be returned.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal with your order number and email address to select the items you wish to send back.

• 2.
  Pack Your Gear

  Securely place the items in their original packaging, ensuring all hangtags and labels are still attached to the Red Wings apparel.

• 3.
  Ship It Back

  Print your prepaid shipping label and drop the package off at any authorized carrier location or schedule a pickup.

• 4.
  Receive Your Refund

  Once our team inspects your return at Innovative Field, we will issue a refund to your original payment method within 7-10 business days.